Last updated: August 21, 2026
Service fees
Refund eligibility depends on the service purchased, the work already completed and the terms agreed in the proposal, invoice or service agreement.
SEO and consulting services
Because SEO strategy, audits, research, content planning and optimization work can begin immediately after approval, completed or substantially performed work may not be refundable. Specific written service terms control.
Website work
For website design, development or optimization, refunds are considered based on project stage and work delivered. Third-party costs such as domains, hosting and licenses may be excluded where applicable.
How to request a review
Send your request with your name, business, invoice details and reason for the request. We will review the circumstances according to the applicable agreement and law.
Performance
This policy does not guarantee SEO rankings, traffic, leads or revenue outcomes. Performance depends on many factors outside the agency's control.
Contact
Refund questions can be sent to support@excelseoagency.com.